What we do

We bring objectivity to the ambition of a business/project. In some cases, the 'bar' has been set far too low in order to guarantee success. We show - through practical examples - how a business'/project's ambitions can be reset with much higher and still achievable goals.

Medici delivers performance improvements without making major cuts but by bringing operational efficiency and customer focus - we help organisations to sweat their assets and drive positive outcomes.

Consumer/Client Priorities
We assess and diagnose the entire service delivery chain from the proposition and its underpinning values through to strategy, distribution, sales and operations, partners and consumers to 3rd parties - an end-to-end holistic approach. In particular, we pay great attention to the customer experience and the customer requirements and expectations in our service design. Our approach also facilitates ongoing feedback into the business from the customer - whether internal or external.

A New Focus - All About Results
Executives/managers believe they have applied the full range of good practise. This is not always the case: when a different focus is applied e.g. the Medici's Lens - we identify both positive and negative aspects - areas of disconnect and inefficiency alongside areas of opportunity and latent talent are identified for intervention.

We help our clients challenge and, where appropriate, reset the parameters for delivering efficiency and success.

Collaborative Approach
Throughout the process of assessment and diagnosis we insist on a commitment - a promise - that the stakeholders will adhere to in order to address the immediate problems and to establish a better way forward with new aims, ambitions and goals.

Medici brings a philosophy not a methodology to service design. From end-to-end of the supply chain we work on the basis of assessment not opinion and always challenge and combat entrenched attitudes. We look at the way organisations approach their business and identify and diagnose the points of disconnect in terms of inefficiency and opportunity. We examine carefully the relationships and inter-dependencies throughout the supply-chain and the impact of breakdowns and disconnects have on achieving specific business outcomes - helping to detect and release latent value.