Who we are

"Our belief is that, in the future, all organisations will view Medici's philosophy toward service design and delivery as integral to the way they approach and conduct commerce."

Since its inceptions, Scotland-based Medici's results-focused approach has regularly delivered increased revenues and major cost efficiencies to blue-chip enterprises and large organisations - Financial Services, Telecoms, Utilities, IT and Manufacturing.

Medici's expertise and unparalleled proven experience has also been recognised by academia with several leading Scottish universities/colleges engaging them for consultation on Service Design course content.

"Our approach is to shake up traditional thinking and challenge conventions e.g. 'we don't believe the customer is always right' and that 'you can address cost challenges through revenue growth' - both are not exclusive to each other - and operations can be your best sales tool."

"Our approach can be seen as a fundamental challenge to common sense. What is common sense when it comes to running a business? Our focus is to bring PURE SENSE to Service Design."

Medici brings a fresh perspective - blending company ambitions and targets with employee and customer empathy and needs.

Board of Directors